1. As the NOC Operation expert of MS BU, manage NOC part of the Due Diligence & Transition activities in new Outsourcing MS cases, or Establishment Process &People& Platform in new EOT MS case.
2. Make new project readiness for operation, and start to operate the network in the initial phase, maintaining the network KPI's and achieving SLA's as per contractual requirements. 
3. Responsible for 1st level & 2nd level support for the entire network consisting of Core, VAS, Transmission, DATACOM, BSS & RAN Network Elements.
   Responsible to run and maintain the Surveillance, Fault Management, Change Management & Preventive Maintenance & Operation Support System functions.
   Defining and maintaining Working Level Agreements and Escalation procedures with third parties vendor/suppliers.
4. Coordinate and communicate with the customer, third parties and internal departments to fulfill the SLA/KPI, Forecast the resource requirement
   Identify, forecast the network related issues and take preventive steps
   maintaining network topology information. Reports generation related to NOC and its distribution to the management.& Customer, Performance evaluation of the NOC staff. Supervising and managing the NOC team.

Attending the appropriate Governance meetings with the customer

1. Bachelor’s Degree or above in telecommunication field or equivalent.
2. At least 7 years practical experience in Telecommunications industry. Familiar with Mobile network or Fixed network O&M management of Telecom Operators or Managed Services providers,
3. At least 2 years large project/dept management experience with good track records. Telecom Network Operation Management
4. Expertise in the following areas: E2E network Operation, NOC, network performance management, O&M process, people transfer, change management.
5. Knowledge on eTOM, ITIL Process/standards, Very Good knowledge of services and service applications implementation / integration processes.
6. Good communication and interpersonal skills, able to coordinate with other departments to complete assignments
7. Posses a strong leadership, motivation and communication skills, Good problem solver with highly developed management skills, Strong in analytical and organization skills and is detail oriented, Able to work independently in a rapidly changing environment..
8. Excellent written, oral and listening skills in English