Under the guidance and supervision of the Executive Assistant Manager – you are responsible in assisting the Front Office Manager for the administration and operation of the Front Office division to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. 

KEY RESPONSIBILITIES:  

• Excellent knowledge in handling Rooms & other Divisional operations.
• Responsible for Front Office operation during the absence of the Front Office Manager.
• Provides direction, supervision, coaching and training to all Front Office colleagues based on the company culture & standards/ requirements & Shangri-La Experience.
• Ensures Upselling of Rooms and Review future reservations/ occupancy to maximize rooms’ yield.
• Ensures efficient running of floor operations including F&B outlets.
• Interacts and deals with guests’ needs & inquiries, comments, feedback, guest complaints and implements corrective actions when needed.
• Adhere to company policy for reporting accidents and incidents.
• Ensures the highest level of safety and security to all external & internal customers.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort

EXPERIENCES AND SKILLS REQUIRED:

• Minimum 2 years’ experience as Duty Manager in an international hotel or the same/ similar capacity with a luxury hotel group
• Exceptional communication skills in English & Mongolia (both written and spoken)
• Exceptional ability to build long-lasting relationships with clients and colleagues
• Excellent computer skills (Microsoft, Opera, Edocs, Check EAM)
• Strong leadership & interpersonal skills
• Local candidates only

ATTRIBUTES: 

• Outgoing & People Oriented
• Team player & open minded
• Motivator, Self-starter & a Team-builder
• Proactive and Flexible
• Good relationship builder
• Attention to details & service-mind oriented
• Quality driven